Store Policies

FABRIC PRE-ORDERS

Monkeyproof Fabric offers certain fabrics on a pre-order basis, giving customers the option to purchase fabric at a special discounted price with delivery being made approximately 6-8 weeks later.  After the pre-order period, there may be an option to purchase these designs at the retail rate, which is approximately $4-$5 per metre more.  

Pre-order fabric can be placed on lay-buy, however payment must be finalised before the close of the pre-order period.  If for any reason payment can not be finalised by this time, the lay-buy can continue, however the price of the fabric will revert to the regular retail rate and an invoice will be sent for the difference. 

 

ORDER CANCELLATION

The majority of orders are processed and packaged within 2 hours of being ordered. For this reason, if you need to cancel your order, you should contact me as soon as possible. Orders that have already been cut and packaged will incur a $A20 restocking fee to cover losses. 

 

RETURNS & REFUNDS

Unfortunately I am unable to offer returns or refunds if you change your mind about your order. 

Due to the print process, there may be very small marks or pin dots, and in the case of solids, a slight variation between dye lots. This is normal and not considered a flaw.  Flaws are recognised as being 20mm in size (approximately the size of an Australian 5 cent piece) or greater.

If you receive fabric that is flawed or otherwise damaged, please contact me right away with photos of the flaw.  

Please note that fabric that has been washed or cut can not be returned. All issues must be raised within 7 days of receipt of delivery. 

Clearance fabric listed as "seconds" quality are disclosed as such and all sales from this category are final. No returns or refunds are offered on sale items.  

 

LAY-BUYS

Lay-buys are available for all items at Monkeyproof Fabrics.  A deposit of 20% is required at the time of order, and the balance is payable within 2 months. 

Lay-buys are administered via a third party and while lay-buys are interest free, there is a small fee charged that is equal to 0.9% of the order total. 

Orders placed on lay-buy are cut and packed at the time of order, and are therefore subject to our lay-buy cancellation policy.  

For more information on our lay-buy partner, please visit their website

 

LAY-BUY CANCELLATION

Lay-buys that are cancelled will incur a $A20 restocking fee, as fabrics are cut and packaged at the time of order.  

Monkeyproof Fabric abides by the Rules for Lay-Buy Agreements as determined by the Australian Competition & Consumer Commission (ACCC).  You can read more about these rules on their website.